B3Beginner
Friction Diary
5 min per day for one weekMonthly
Format: For one week straight, record "friction" encountered while using software.
What is Friction:
- Simple actions that require multiple clicks to complete
- Buttons or text that confuse you
- Loading that makes you wait
- Pop-ups or notifications that annoy you
- "Irreversible actions" that make you afraid to click
Diary Template:
Date: _____ App: _____
Friction description: _____
My feeling: _____
How I would improve it: _____
End-of-Week Review: What type of friction was most common? Does your project have similar friction? Pick the 3 most severe ones and have AI help you fix them.