D11Advanced

Multi-Turn Conversation Design

45 minWhen designing AI features

Format: Design the conversation flow for an AI assistant.

Scenario: Design an AI assistant that helps users choose a laptop.

What you need to design:

  1. What's the opening line?
  2. What questions do you need to ask the user? (Budget? Use case? Portability?)
  3. What's the question order? (Narrow down first or understand the full picture first?)
  4. What if the user's answers are contradictory? ("I want the cheapest but with the best performance")
  5. When do you make a recommendation?
  6. How do you help the user decide when they're hesitant?
  7. When does the conversation end?

Self-Assessment Criteria:

  • Is the conversation natural? (Doesn't feel like filling out a form)
  • Is the number of questions reasonable? (No more than 5-7)
  • Does the AI remember what was said earlier?
  • Is it easy to go back/modify?

Self-Assessment Criteria

0/4

My Notes